Refund & Cancellation Policy
Last updated: 31 August 2026
This policy applies to every Viraliza subscription. It sits alongside the rights the law already gives you: if you live in the United Kingdom or the European Union, nothing written here takes any of them away.
1. Your 14 days to change your mind
You have 14 days from the day your subscription starts to cancel it and get your money back. You do not have to give a reason, and we will not ask for one.
This is your right of withdrawal under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the United Kingdom, and under Directive 2011/83/EU on consumer rights in the European Union.
The law lets a business switch this right off for digital content as soon as you start using it. We do not. Inside the 14 days you get your money back whether you generated one video or fifty.
2. How to ask
Email us from the address on your account and say you want to cancel under the 14-day right. One line is enough. You are welcome to use the model cancellation form set out in the legislation, but you do not have to.
3. When you get the money
Within 14 days of us receiving your request, back to the same card or payment method you used. There is no fee, and we never refund in credits or vouchers.
4. Cancelling after the first 14 days
You can cancel at any time from inside your account. Cancelling stops the next payment.
Your access and any credits left stay live until the end of the month you have already paid for. There is no cancellation fee and nobody to talk to first.
We do not refund part of a month that has already started, unless section 5 applies.
5. If the service is faulty or not what we described
If Viraliza does not do what we said it does, you are entitled to have it put right, or to a full or partial refund if we cannot put it right. In the United Kingdom this is the Consumer Rights Act 2015; in the European Union it is Directive (EU) 2019/770 on digital content and digital services.
This right is not limited to the first 14 days. Email us and tell us what went wrong.
6. Renewals and price changes
The subscription renews every month on the same date until you cancel, at the price shown when you subscribed.
If we ever change that price we will email you before it takes effect, so you can cancel first if you would rather not continue.
7. Who you are dealing with
Viraliza Creators
Faria Lima, Sao Paulo — SP, Brazil
contato@viralizacreator.com
8. If we cannot agree
Tell us first and we will try to sort it out. If we cannot, you can take it to the consumer protection body in the country where you live. Nothing in this policy limits your right to do that.